Contact

Deleting your account

You can request deletion of your UNC account and its associated data from within the app, under Profile → Account & Security. If you cannot access the app, email support@unctech.co from the address registered to your account and we will process the request.

What we delete and what we are legally required to retain is set out in our privacy policy.

Before you email support

Two things worth knowing, because they account for most of what we are asked:

• We never ask for your password, PIN or recovery passphrase. Nobody at UNC will ever request them. Anyone who does is attempting to steal your account.
• We cannot recover a lost passphrase. It is not stored on our servers by design. Keep your own copy somewhere safe.

What to include in your message

Support questions are resolved faster when the first email already contains enough to act on. Where it applies to your issue, it helps to include:

• The email address registered to your account, sent from that same address where possible.
• Your device and operating system, and the app version shown under Profile.
• What you expected to happen, what happened instead, and the exact wording of any error message.
• A screenshot, with any password, PIN or passphrase cropped out or covered before you send it.

Please use the address above that matches your enquiry rather than sending the same message to several at once, since that splits one question across multiple threads.

Messages that are not from us

We only ever contact you from an address ending in @unctech.co. We do not run support over direct messages on social platforms, and we do not open a conversation by asking you to verify your account, move funds, or confirm a code.

Impersonation is common in this industry, and the accounts doing it copy real branding closely. If a message claiming to be from UNC asks for credentials or payment, treat it as fraudulent regardless of how convincing it looks, and report it to security@unctech.co. If you are unsure whether something genuinely came from us, assume it did not and check with us first.

A useful habit is to never act on a message and verify it through the same message. If something claims to be from UNC, come to this site directly and use an address listed here, rather than replying, tapping a link, or calling a number the message supplied. Every part of a fraudulent message can be made to look correct — the sender name, the branding, the tone — except the fact that it cannot survive being checked independently.

What we cannot help with

Some requests reach support that we genuinely cannot act on, and saying so plainly is more useful than a slow no.

We cannot recover a lost recovery passphrase, restore access to a wallet secured by one, or reverse a transfer made on a public blockchain. These are not policy decisions we could make an exception to; they are properties of how the technology works. Anyone claiming to offer a recovery service for a lost passphrase is running a fraud, and the fee they ask for is the entire point of the exercise.

We also cannot tell you what UNC will be worth, when mainnet will launch to a specific date, or whether you should take part as an investment. The first two would be guesses presented as facts, and the third is financial advice we are not in a position to give. UNC is pre-mainnet, balances have no market price and may never have one, and anyone who answers those questions confidently is telling you something they cannot know.